Privacy Policy

Last updated: 13 May 2026

Van Ryt Industries Pty Ltd (we, us, our) respects your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you visit vanrytind.com.au, enquire about our products and services, place an order through our online store, or otherwise interact with us.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy is written in plain English so you can understand what we do and what your rights are.

Contents

• 1. Who we are
• 2. What personal information we collect
• 3. How we collect your information
• 4. Why we collect your information
• 5. How we use your information
• 6. Who we share your information with
• 7. Cookies and tracking technologies
• 8. Overseas data storage
• 9. How long we keep your information
• 10. How we protect your information
• 11. Data breach response
• 12. Your privacy rights
• 13. Direct marketing and opt-out
• 14. Children’s privacy
• 15. Links to other websites
• 16. How to contact us
• 17. Making a complaint
• 18. Changes to this policy

1. Who we are

Van Ryt Industries Pty Ltd is an Australian company that designs, manufactures and installs commercial timber playground equipment. Our office and workshop are at 8 Adams Street, O’Connor, Western Australia 6163.

We sell products and services to customers across Australia through our website, online store and direct enquiries.

2. What personal information we collect

The personal information we collect depends on how you interact with us. We generally collect:

Information you give us directly

• Enquiry forms and consultations — your name, email address, phone number, business or organisation name, project type, location (state), project timing, and any details you choose to include in your message.
• Online store orders — your first and last name, billing address, shipping address (which may be different), suburb, state, postcode, country, email address, phone number, optional company name, and order notes.
• Payment details — your credit card information when you place an online order. This is collected and processed directly by our payment provider, Stripe. We do not store full credit card numbers on our website or systems.
• In-person payments — when you pay in person at our workshop, we use a Square card reader. Square processes the card details directly; we do not store them.
• Newsletter signup — if you tick the newsletter checkbox at checkout, we collect your email address to send you occasional updates about our products and projects. We are not currently sending newsletters but may do so in the future.
• Account information — if you create an account on our online store, your username, password (encrypted), order history and saved addresses.
• Google Ads lead forms — if you fill out one of our lead forms shown in a Google search ad, your name, email, phone, project type, Australian state and project timing.

Information we collect automatically

• Technical data — your IP address, browser type, device type, operating system, the pages you visit on our site, the time of your visit, and the website you came from.
• Cookies and similar technologies — see Section 7 for full details.
• Analytics data — anonymous information about how you use our site, collected through Google Analytics.

What we don’t collect

We do not collect sensitive personal information such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or biometric data.

3. How we collect your information

We collect your personal information in several ways:

• When you fill out a form on our website (enquiry, checkout, account signup, newsletter)
• When you place an order through our online store
• When you call us, email us or message us through social media
• When you click on one of our Google search ads and fill out a lead form
• Automatically through cookies and tracking technologies when you browse our site
• Occasionally through publicly available business directories or referrals from other customers

Where it is reasonable and practical, we collect personal information directly from you.

4. Why we collect your information

We collect personal information so we can:

• Respond to your enquiries and provide quotes for playground equipment and installation
• Process and fulfil online orders, including delivery and after-sales support
• Process payments through our payment providers
• Manage customer accounts on our online store
• Send order confirmations, shipping updates and other transactional communications
• Send occasional marketing communications if you have opted in
• Improve our website, products and customer service
• Comply with our legal, tax and regulatory obligations
• Protect our business, our customers and our website from fraud, abuse and security threats

If you do not provide the personal information we ask for, we may not be able to respond to your enquiry, process your order, or provide the service you have asked for.

5. How we use your information

We use your personal information only for the purposes set out in Section 4, or for related purposes you would reasonably expect.

We may also use your information in an anonymised or aggregated form (where you cannot be identified) for internal analysis, reporting and business planning.

6. Who we share your information with

We do not sell your personal information. We share it only with trusted service providers and partners who help us run our business. These include:

We may also share your personal information:

• If we are required to do so by Australian law, a court order, or a regulator
• To protect our legal rights or the safety of our customers or staff
• To our professional advisers (such as our accountant, lawyers or insurer) where reasonably necessary
• If our business is sold or restructured, in which case customer information may transfer to the new owners (we would take reasonable steps to ensure your privacy is still protected)

7. Cookies and tracking technologies

Cookies are small text files that websites place on your device to help them function and to collect information about how you use them. We use cookies and similar technologies on our website.

Types of cookies we use

• Essential cookies — needed for the website to work, including your shopping cart, checkout process and account login. The site cannot function properly without these.
• Performance and analytics cookies — Google Analytics 4 helps us understand how visitors use our site. The data is anonymous and aggregated.
• Advertising cookies — Google Ads, Meta Pixel and LinkedIn Insight Tag help us measure the effectiveness of our advertising and show relevant ads to people who have visited our site.
• Spam prevention — Google reCAPTCHA helps protect our enquiry forms from spam and abuse.

Managing cookies

You can control or delete cookies through your web browser settings. Most browsers let you block cookies, delete existing ones, or notify you when a new cookie is set. Disabling cookies may affect your ability to use parts of our website (for example, the online store).

You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

You can manage advertising preferences through adssettings.google.com and facebook.com/adpreferences.

8. Overseas data storage

Some of the service providers listed in Section 6 are based outside Australia. This means your personal information may be sent to, stored in or accessed from countries including the United States.

When we share your information with these overseas providers, we take reasonable steps to make sure they handle it in a way that is consistent with the Australian Privacy Principles. This usually involves contractual safeguards that require them to protect your information.

By using our website or providing your information to us, you consent to this overseas transfer.

9. How long we keep your information

We keep your personal information only for as long as we need it for the purposes set out in this policy, or as required by Australian law.

• Enquiry information — kept for up to 3 years from your last contact with us, unless we are working on an active project for you.
• Customer accounts and order history — kept for as long as your account is active. We keep transaction records for at least 7 years to comply with Australian tax and corporate record-keeping obligations.
• Newsletter subscribers — kept until you unsubscribe, then removed within 30 days.
• Lead form submissions — kept for up to 24 months unless we are actively working with you on a project.
• Website analytics — Google Analytics data is retained for the default period of 26 months and is anonymised.

When we no longer need your personal information, we either delete it or anonymise it so that it can no longer identify you.

10. How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. These steps include:

• Storing data with reputable service providers that meet recognised security standards
• Using SSL/HTTPS encryption across our website
• Restricting access to personal information to staff who need it to do their job
• Using strong passwords and multi-factor authentication on key accounts
• Keeping software, plugins and security patches up to date
• Maintaining cyber insurance to support our response if a significant incident occurs

No method of transmitting or storing information is completely secure, but we work hard to protect your information using current industry practices.

11. Data breach response

If a data breach occurs that is likely to cause serious harm to people whose information we hold, we will:

• Take immediate steps to contain and investigate the breach
• Notify affected individuals as soon as practical
• Notify the Office of the Australian Information Commissioner (OAIC) where required under the Notifiable Data Breaches scheme
• Take action to prevent similar breaches in the future

12. Your privacy rights

Under the Australian Privacy Principles, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correct — ask us to update information that is inaccurate, incomplete or out of date
• Delete — ask us to delete personal information we hold about you, where we are not legally required to keep it
• Opt out — withdraw your consent for direct marketing at any time
• Anonymity — interact with us anonymously or using a pseudonym where it is lawful and practical
• Complain — raise a privacy complaint with us, or with the OAIC if you are not satisfied with our response

To exercise any of these rights, contact us using the details in Section 16. We will respond to your request within a reasonable time, usually within 30 days.

We may ask you to verify your identity before we provide access to or change your personal information. This is to protect you from unauthorised changes.

13. Direct marketing and opt-out

We only send marketing communications to people who have opted in (for example, by ticking the newsletter checkbox at checkout, or by giving us permission directly).

You can unsubscribe from any marketing email by clicking the “unsubscribe” link at the bottom of the email, or by contacting us directly. We will remove you from our marketing list within 30 days.

Opting out of marketing does not stop transactional communications such as order confirmations, shipping updates or replies to your enquiries.

14. Children’s privacy

Our products are designed for children to play on, but our website and online store are aimed at adult buyers — councils, schools, hospitality venues, landscape architects and parents.

We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with their personal information, please contact us and we will take steps to delete it.

15. Links to other websites

Our website may include links to other websites, such as our suppliers, partners or social media channels. We are not responsible for the privacy practices of those websites. We recommend you read their privacy policies before providing any personal information.

16. How to contact us

If you have any questions, concerns or requests about your personal information or this Privacy Policy, please contact our Privacy Officer:

Privacy Officer Van Ryt Industries Pty Ltd Email: sales@vanrytind.com.au Phone: 0459 022 778 Post: 8 Adams Street, O’Connor WA 6163

Please write “Privacy” in the subject line of your email so we can direct your message to the right person.

17. Making a complaint

If you think we have breached your privacy or this policy, please contact our Privacy Officer first using the details above. We take complaints seriously and will:

• Acknowledge your complaint within 7 days
• Investigate and respond within 30 days
• Tell you what we have decided and any action we plan to take

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au/privacy/privacy-complaints Phone: 1300 363 992 Post: GPO Box 5288, Sydney NSW 2001

18. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, the services we use, or the law. When we make significant changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or a notice on our website.

We recommend you check this page from time to time to stay informed about how we handle your personal information.

This Privacy Policy is dated 13 May 2026.